AI
What is AI automation and what can it do for my company?
Short answer: AI automation uses artificial intelligence tools so repetitive tasks (reading documents, answering queries, generating reports, updating systems) run on their own or with very little supervision, freeing up your team’s hours.
Examples of processes that get automated
- Sorting and drafting replies to emails with assistance.
- Extracting data from invoices and delivery notes.
- Checking order or shipment status with an assistant.
- Generating automatic weekly reports.
- Registering customers across several systems at once.
- Answering customers’ frequently asked questions.
AI assistant versus classic automation
Classic automation follows fixed rules (if X happens, do Y). AI adds language understanding: it can read a document or answer a question in natural language. The ideal is to combine both.
How to start
- List your team’s repetitive tasks and the time they consume.
- Choose one with high volume and clear rules.
- Automate it with a first version and measure the savings.
- Extend it to other processes.
Security
It is essential to control what data the AI sees, who can ask and to keep a record. It is designed in from the start, not added at the end.
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