AUTOMATION AND AI
An AI assistant for an international transport and logistics company
An international transport and logistics company needed its team to find information quickly without always depending on IT: users, files, shipment status and frequent queries scattered across several systems.
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Web + Androidaccess from any device
Code loginsent by email
Directory and filesconnected to the assistant
Carriersintegrated tracking
The challenge
- Information scattered between the domain controller, file server, ERP and carriers.
- Repetitive internal support tasks.
- Strict security needs: not everyone can ask anything.
- A team with different devices and profiles.
What we did
- A conversational assistant with artificial intelligence, with tools connected to internal systems.
- Access verified by a code sent by email, with an attempt limit.
- Per-user permissions: each person only sees what they are entitled to.
- Queries to the user directory and the file server.
- A shipment-tracking module with carriers using industry standards.
- A web app and a native Android app.
- AI-generated reports on request.
Results
- Instant answers to queries that used to require opening several systems.
- Fewer interruptions for the IT team.
- A base on which to keep adding features without rebuilding.
What we learned
Useful AI in a company is the kind connected to real data with access control, not a generic chat.
Confidential project: we cannot name the client.
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